Quality Management

The quality you expect

The hallmarks of quality are easy to recognize. Quality is evident in the sound of a well-made engine, the feel of a finely crafted piece of furniture, the lines of a classically designed racing vessel. In computer technology, quality becomes evident in performance and results.

To ensure the quality of Add On Data services and solutions, we have implemented a Total Quality Management (TQM) system built around ISO 9001:2000. Doing so allows us to control our manufacturing operation in a more systematic and logical manner, provides a framework for analyzing and correcting errors, and ensures the levels of customer satisfaction that define our reputation in the marketplace.

ISO 9001 standards are based on seven internationally accepted principles:

  • Customer focus
  • Leadership
  • Involvement of people
  • Process approach
  • System approach to management
  • Continual improvement
  • Factual approach to decision-making
  • Mutually beneficial supplier relationships

As a result of our adherence to these principles, we have a documented track record of building custom servers and appliances with a less than 1% failure rate.

For more than 40 years, we have built a solid reputation for providing quality products and delivering excellent customer service. Our dedication to TQM and strict adherence to ISO 9001 principles and procedures allows us to offer superior value, and to consistently deliver on time and on budget. In short, our commitment to achieving total customer satisfaction is reflected in all the ways we help you successfully navigate today's ever-changing technology landscape.