Our professional technical support team is available by phone or email to answer questions and help troubleshoot on any hardware or software issue that may arise. We also offer on-site technical support anywhere in North or South America through our network of system integrators. This support includes:

• Break Fix Repair
• Rack & Stack Integration
• System Configuration
• Linux Support

All products come with a standard warranty protecting from defects in manufacturing and 1 year any component failure will be covered

In addition, Add-On Data offers an additional 3-Year extended warranty program providing onsite service anywhere in North America.

Add-On Data can provide a preloaded version of our testing tools on a partition of the appliance's hard drive to help identify of system failures in the field. This valuable tool can be made available preloaded or can be downloaded.

Add-On Data's comprehensive Advanced Hardware Replacement Program takes care of every facet of your returned merchandise. We handle everything from the initial report of a problem to blind shipping a replacement unit directly to the customer. We also retrieve and repair defective products, completely refurbish, test and certify them and put them back into your AHR pool for redeployment at a future date.