Add-On Data’s professional technical support team is available by phone or email to answer questions and help troubleshoot any hardware or software issue that may arise. We also offer on-site technical support anywhere in North or South America through our network of system integrators. This support includes:
- Break/Fix Repair
- Rack & Stack Integration
- System Configuration
- Linux Support
All products come with a standard 1-year warranty protecting from defects in manufacturing during which any component failure will be covered.
In addition, Add-On Data offers an additional 3-year extended warranty program providing on-site service anywhere in North America.
System Testing and Diagnostic Tools
Add-On Data can provide a pre-loaded version of our testing tools on a partition of the appliance’s hard drive to help identify the cause of system failures in the field. This valuable tool can be pre-loaded or downloaded.
Advanced Hardware Replacement Program (RMA)
Add-On Data’s comprehensive Advanced Hardware Replacement Program takes care of every facet of your returned merchandise. We handle everything from the initial report of a problem to blind shipping a replacement unit directly to the customer. We also retrieve and repair defective products, completely refurbish, test, and certify them, and put them back into your AHR pool for redeployment at a future date.