Support

Add-On Data’s professional technical support team is available by phone or email to answer questions and help troubleshoot any hardware or software issue that may arise. We also offer onsite technical support anywhere in North or South America through our network of system integrators. This support includes:

• Break/Fix Repair
• Rack & Stack Integration
• System Configuration
• Linux Support

Warranty Program

All products come with a standard 1-year warranty protecting from defects in manufacturing during which any component failure will be covered.

In addition, Add-On Data offers an additional 3-year extended warranty program providing onsite service anywhere in North America.

System Testing and Diagnostic Tools

Add-On Data can provide a preloaded version of our testing tools on a partition of the appliance’s hard drive to help identify of system failures in the field. This valuable tool can be preloaded or downloaded.

Advanced Hardware Replacement Program (RMA)

Add-On Data’s comprehensive Advanced Hardware Replacement Program takes care of every facet of your returned merchandise. We handle everything from the initial report of a problem to blind shipping a replacement unit directly to the customer. We also retrieve and repair defective products, completely refurbish, test, and certify them, and put them back into your AHR pool for redeployment at a future date.